YOU SHOULD BE 18+ TO USE OUR SERVICES.

User Name and Password: You must choose a reasonably descriptive User name that clearly identifies you as a part of the TREND HIMALAYA registration process; you will create a password for your Account. You are responsible for maintaining the confidentiality of the password for your TREND HIMALAYA Account, and are fully responsible for all activities that occur under the TREND HIMALAYA Account. You agree to immediately notify TREND HIMALAYA for any unauthorized use of your password or the TREND HIMALAYA Account or any other breach of security, and ensure that you exit from your TREND HIMALAYA account at the end of each session. TREND HIMALAYA cannot and will not be liable for any loss, damage or other liability arising from your failure to comply with this clause or from any unauthorized access to or use of your TREND HIMALAYA account.

Booking and Cancellation Policy: (Quickly)

This is quick read part, Detailed policy is given after this, Please read the detailed policy carefully as it outlines the terms and conditions for booking and cancelling your travel reservations.

• Booking: To book your travel arrangements, please contact our travel consultants or use our online booking system. We require a deposit to secure your booking, which may vary depending on the travel arrangements you have chosen. The remaining balance must be paid in full prior to your departure date.
• Cancellation: If you need to cancel your travel reservations, please notify us as soon as possible. Cancellation fees may apply, depending on the type of travel arrangements you have booked and the amount of notice given. These fees may include non-refundable deposits, service fees, and other costs incurred by our travel agency.
• Refunds: If you are eligible for a refund, we will process it as soon as possible. Refunds may be subject to a processing fee and may take up to 3 days to be processed. Refunds will be issued in the same form of payment used for the original booking.
• Changes: If you need to make changes to your travel arrangements, please contact us as soon as possible. Changes may be subject to availability and additional fees, depending on the type of changes requested.
• We understand that unforeseen circumstances may arise, which is why we strongly recommend that you purchase travel insurance to protect yourself from unexpected events that may result in the need to cancel or change your travel arrangements.

Terms and Conditions:

By using our website and services, you agree to the following terms and conditions:

• 1. Bookings and Payments: All bookings are subject to availability and must be confirmed by our travel consultants. We require a deposit to secure your booking, and the remaining balance must be paid in full prior to your departure date. Prices may be subject to change without notice.
• We shall not be held responsible for failed transaction, processing transaction, incomplete transaction and payment stuck somewhere during the payment process. You are advised to follow the instructions provided by payment gateway while making the payments. Only the succsesful transaction will be considered as payment received.
• In case if transaction status is on hold/processing/incomplete/unknown and later on we receive the payment, we will refund the excess amount we received after acknowledging the proof of excess payment.
• Cancellations and Refunds: If you need to cancel your travel arrangements, please notify us as soon as possible. Cancellation fees may apply, depending on the type of travel arrangements you have booked and the amount of notice given. These fees may include non-refundable deposits, service fees, and other costs incurred by our travel agency. Refunds may be subject to a processing fee and may take up to 3 days to be processed.
• Changes: If you need to make changes to your travel arrangements, please contact us as soon as possible. Changes may be subject to availability and additional fees, depending on the type of changes requested.
• Travel Documents and Insurance: It is your responsibility to ensure that you have all necessary travel documents, such as adhar card of all the travellers, booking voucher, passports & visa (if international trip), and travel insurance(if opted), before your departure date. We strongly recommend that you purchase travel insurance to protect yourself from unexpected events that may result in the need to cancel or change your travel arrangements.
• Liability: We act only as an intermediary between you and the transport service provider, hotels, and other suppliers of travel services. We are not liable for any loss, damage, injury, or inconvenience caused by the acts or omissions of these suppliers, or by any force majeure events beyond our control.
• Website Content: We make every effort to ensure the accuracy and completeness of the information provided on our website, but we do not guarantee the accuracy or completeness of this information. We reserve the right to make changes to our website and services at any time, without notice.
• Intellectual Property: All content on our website, including text, images, logos, and trademarks, is owned by us or our content providers and is protected by copyright and other intellectual property laws. You may not use, copy, or distribute any content from our website without our prior written consent.
• Governing Law: Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts of Kullu Himachal Pradesh Only.
• User(s) can report any content on the Website/App which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law. (write to us to report)
• User(s) shall not host, display, upload, publish, transmit or share any information on this website or app which:
  • belongs to another person and to which the User does not have any right;
  • is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
  • is harmful to child;
  • infringes any patent, trademark, copyright or other proprietary rights;
  • deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature;
  • impersonates another person;
  • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence, or prevents investigation of any offence, or is insulting other nation;
  • contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of this website;
  • violates any law for the time being in force;

Refund Policy:

At Trend Himalaya, we strive to provide our customers with the best possible travel experience. If for any reason you are not satisfied with our services, we offer a refund policy as follows:

• 1. Cancellation by You: If you need to cancel your travel arrangements, please notify us as soon as possible. Cancellation fees may apply, depending on the type of travel arrangements you have booked and the amount of notice given. These fees may include non-refundable deposits, service fees, and other costs incurred by our travel agency.
• 2. Cancellation by Us: In the unlikely event that we need to cancel your travel arrangements, we will notify you as soon as possible and offer you alternative arrangements or a full refund.
• 3. Unused Services: No refunds will be given for unused services, such as unused hotel rooms, meals, or transportation, unless the unused services were caused by our failure to provide the services as described in your travel itinerary.
• 4. Force Majeure: We are not responsible for any refunds or additional expenses incurred due to circumstances beyond our control, such as natural disasters, strikes, or other force majeure events.
• 5. Refund Method: Refunds will be processed using the same method of payment used for the original booking. If the original payment method is no longer available, we will issue a refund via check or bank transfer.
• 6. Processing Time: Refunds may take up to 3 days to be processed, depending on the type of refund and the payment method used.

please go to the given link https://trendhimalaya.com/cancelrefund/ to read our cancellation and refund policy

Travel Insurance Policy:

At Trend Himalaya, we strongly recommend that you purchase travel insurance to protect yourself from unexpected events that may result in the need to cancel or change your travel arrangements.

Travel insurance can provide coverage for a variety of situations, including:

• – Trip cancellation or interruption due to unforeseen circumstances, such as illness, injury, or death of the traveller, a family member, or a travel companion.
• – Medical expenses incurred while traveling, including emergency medical treatment, hospitalization, and medical evacuation.
• – Lost, stolen, or damaged luggage or personal items.
• – Trip delays or cancellations due to airline strikes, severe weather, or other unforeseen events.
• It is important to carefully review the terms and conditions of your travel insurance policy to ensure that it provides the coverage you need for your specific travel arrangements. Some travel insurance policies may have exclusions or limitations on coverage for certain situations, such as pre-existing medical conditions, high-risk activities, or travel to certain destinations.

If you have any questions or concerns about travel insurance, our travel consultants will be happy to assist you in selecting a travel insurance policy that meets your needs.

Please note that travel insurance is not included in the cost of your travel arrangements and must be purchased separately. The cost of travel insurance will vary depending on the type of coverage you select and the duration of your trip.

By purchasing travel insurance through our travel agency, you acknowledge that you have reviewed and accepted the terms and conditions of the insurance policy, and that you understand the coverage and limitations of the policy.

If you have any questions or concerns about our travel insurance policy, please contact us.

Price Match Policy:

At Trend Himalaya, we want our customers to have confidence that they are getting the best possible value for their travel arrangements. That’s why we offer a Price Match Policy.

If you find a lower price for the same travel arrangements within 24 hours of booking with us, we will match that price or refund the difference.

To qualify for our Price Match Policy, the lower price must meet the following criteria:

• – The lower price must be for the same travel arrangements, including flight, hotel, and any other components included in your booking.
• – The lower price must be available to the general public and be verifiable by our travel agency.
• – The lower price must be in the same currency and for the same dates and times of travel as your booking.
• – The lower price must be for the same fare class or room type as your booking.
• If you find a lower price that meets these criteria, please contact us within 24 hours of booking to request a price match. We will verify the lower price and either match the price or refund the difference.
• Please note that our Price Match Policy does not apply to the following:
• – Prices that are not available to the general public, such as group rates, corporate rates, or membership rates.
• – Prices offered through opaque booking channels, such as Priceline or Hotwire.
• – Prices that are the result of an error or mistake by the supplier or the travel agency.
• – Prices that are lower due to currency exchange rates, taxes, or other fees.

If you have any questions or concerns about our Price Match Policy, please contact us. We are committed to providing our customers with the best possible value for their travel arrangements.

Responsible Travel Policy:

At Trend Himalaya, we believe that travel can have a positive impact on both the traveller and the communities they visit. We are committed to promoting responsible and sustainable travel practices that minimize negative impacts and maximize the benefits of tourism.

Our Responsible Travel Policy includes the following principles:

• 1. Environmental Responsibility: We strive to minimize our impact on the environment by promoting sustainable travel practices, such as reducing waste, conserving energy and water, and supporting eco-friendly accommodations and activities.
• 2. Cultural Responsibility: We respect the cultures and traditions of the communities we visit and promote cultural awareness and sensitivity among our clients. We encourage travelers to interact with locals in a respectful and responsible manner, and to learn about and support local cultural initiatives.
• 3. Economic Responsibility: We support local economies by promoting locally-owned businesses, such as hotels, restaurants, and tour operators. We also strive to minimize negative economic impacts by avoiding exploitative or unsustainable tourism practices.
• 4. Social Responsibility: We are committed to promoting social responsibility and human rights in all aspects of our travel operations. We avoid activities that may exploit vulnerable individuals or communities, such as child labour, animal exploitation, or human trafficking.
• 5. Community Engagement: We engage with local communities and stakeholders to understand their needs and promote their involvement in tourism planning and development. We also support community initiatives and projects that promote sustainable tourism and benefit local communities.

We encourage our clients to embrace these principles and to be responsible travelers by respecting local cultures, traditions, and natural environments, supporting local businesses, and engaging in meaningful interactions with local communities.

If you have any questions or concerns about our Responsible Travel Policy, please contact us.

By booking your travel arrangements with us, you agree to the terms and conditions outlined in this policy. If you have any questions or concerns, please do not hesitate to contact us.

For Physically Deliverable Products

• Delivery and Shipping Policy: We may deliver customer’s orders using any of the service offered by India Post/any Nationalized Courier Services/any Nationalized Transport Services. We promise to deliver an order soon as possible but sometime there may be delay in processing customer’s order due to any technical issue, in such event we will notify our customer about the status of their order by phone/e-mail. Time duration to deliver the product after dispatch is subject to norms of delivering agency (can be India Post or any Nationalized Courier/Transport Service provider). In all the cases we will ensure the fastest delivery method for our customers

• Pricing of product: we may change the price of products at any time. We do not guarantee the lowest price for our product and expect our customers not to compare these with same product available through other sources.

WE MAY CHANGE OR MODIFY THESE TERMS/CONDITIONS/POLICIES IN FUTURE.  BY ACCESSING OR USING THIS WEBSITE, YOU/CUSTOMER ACKNOWLEDGE THAT YOU/CUSTOMER HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND TO ALL THE TERMS OF THIS PRIVACY POLICY AND THIS WEBSITE TERMS AND CONDITIONS. VIOLATION OF THESE TERMS/CONDITIONS/POLICIES MAY GO AHEAD IN TERMINATION OF YOUR SERVICES TO USE THIS WEBSITE.

USING ABUSIVE LANGUAGE IN THIS WEBSITE IS BANNED AND IS SUBJECT TO LEGAL ACTION AGAINST HIM

WE WISH YOU HAPPY SHOPPING/BOOKING WITH US 🙂